Best practices for omnichannel customer service
In this blog article, we offer a few best practice pointers for developing a strong omni-channel service strategy. Let's get started right away! 1. Customers need high-quality mobile services There is no denying the prominence of mobile. More consumers are using their mobile devices to seek and make purchases. So it seems to be the reason that people will also use their mobile devices to contact customer service. Unfortunately, companies are falling behind when it comes to engaging customers on their mobile devices. Ninety percent of consumers report having a bad mobile customer support experience. The same survey also revealed that 52% of consumers feel a negative mobile experience makes them less likely to conduct business with a firm. On mobile websites, "incorrect display/difficult to navigate" is the most often voiced issue by users looking for customer care. Information-seeking users are often irritated by slow loading times. As a result, organizations who have op...